Refunds
30 days to change your mind.
Last updated 13 October 2026
If Tunnelz isn't right for you, you can get your money back. This applies to every payment: Monthly, Yearly, the Trip Pass and extra devices.
How long you have
30 days from the day you paid. For Monthly and Yearly, each renewal is a new payment with its own 30 days.
On the free trial you haven't paid anything yet: cancel before day 4 and you won't be charged at all.
How to ask
Our orders are handled by our reseller Paddle, which issues refunds. Either:
- go to paddle.net, find your order with the email you paid with, and choose Request refund; or
- write to hello@tunnelz.app from the email you paid with, and we'll arrange it.
The money goes back to the card or account you paid with, usually within 14 days of the refund being approved.
What happens next
When a refund goes through, the plan or pass it paid for ends and the app stops connecting. Your server stays in your Vultr account until you delete it; the app offers to delete it for you, so Vultr stops billing too. Vultr's charges are between you and Vultr, so we can't refund those.
Your rights
Refunds are also covered by Paddle's refund policy. Where the law where you live gives you more rights, those apply.
Contact
PT Nala Gareng Resources (Nalagareng Resources), Indonesia · hello@tunnelz.app